If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.
What is account recovery?
Account recovery refers to the process by which individuals regain access to their online accounts when they have lost or forgotten their login credentials, such as usernames or passwords. It is a security measure designed to help users regain control of their accounts in case they are locked out due to various reasons, such as forgetting passwords, losing access to associated email accounts, or encountering other authentication challenges.
Before you start the account recovery waiting period, try to reset your password.
- Resetting Password:
- Users are encouraged to try resetting their password before initiating the account recovery waiting period.
- The process involves using the Apple ID and trying email addresses or phone numbers associated with the account.
- Apple ID Retrieval:
- If users forget their Apple ID, they are advised to try using their email address or phone number associated with the account.
- Resetting Password with Trusted Devices:
- Users can reset their Apple ID password using trusted devices or through the Apple Support app on a family member’s iOS device.
- In-Person Assistance:
- Visiting an Apple Store and asking to use a device on-site is suggested as an option for password reset.
- Account Recovery Contact:
- If users have set up an account recovery contact, they can assist in the password reset process.
- Last Resort:
- Emphasizes the importance of using account recovery as a last resort, to be employed only when users can’t sign in or reset their Apple ID password through other means.